Terms & Conditions

Riverview House Terms & Conditions

Booking Policy

We welcome registered guests only.

Due to Covid19 restrictions no unregistered guests are permitted on the property (please see our Covid19 page here).

For the comfort, convenience, respect of privacy, and to ensure a quiet, quality stay for all our guests, we ask that you do not bring in guests, friends, or family that you are visiting in the area. 

Guests will be required to complete a registration form upon check-in. 

A Government-issued valid ID proof is needed for booking and check-in.


Payment & Cancellation Policy

Your credit card detail will be required to confirm when you’re making your reservation, payment will be made on the first night of your accommodation for the total booking.

A reservation can be canceled free of charge if the cancellation occurs more than 14 days prior to the arrival date of the booking.

All cancellations received more than 7 days and less than 14 days prior to arrival will be charged 50% of the full booking, unless we fill the booking dates with equal or greater value, which therefore you won’t be charged. 

Bookings are transferable to an alternate date (subject to availability) providing notice of cancellation is received at least 14 days prior to scheduled arrival.

Travel insurance is recommended for medical and cancellation coverage.


No Show Policy

Your booking will be charged for the full booking in the case of No-show.


Gift Vouchers

Gift vouchers are valid for twelve months from date of purchase, are non-refundable and unable to exchange for cash.


Child Policy

Children are welcome. Occupancy levels are set for each room type, we will not go above these levels.

 


Check-In Policy

Check-in is between the hours of 3:00PM to 6:00PM. Please notify us well in advance, prior to your day of arrival, if you anticipate a later arrival, or if you’d like an earlier arrival.

Early arrival times will be accommodated when possible, and only with a minimum of two-day advance notice. You will be requested to show the credit card you used to make the reservation where a payment by credit card will been made. If another person used their card to pay for your stay, please advise us in advance of your arrival date.

You will be required to complete a registration form at check-in.

 


Other Policy

For the safety, comfort, and convenience of all our guests, we regret that we do not allow guests to bring their pets, unless they are an assistance dog, and you require assistance to be mobile.

Smoking is not permitted in guest rooms. Designated smoking is allowed on Riverview Deck when meals are not being served. 

Minimum stays: apply over all public holiday long weekends, Easter, Christmas, and New Year. 

Residential quiet hours are between 11:00PM and 07:00AM.