Terms & Conditions

Riverview House Terms & Conditions

Booking Policy

We welcome registered guests only.

Due to Covid19 restrictions no unregistered guests are permitted on the property (please see our Covid19 page here).

For the comfort, convenience, respect of privacy, and to ensure a quiet, quality stay for all our guests, we ask that you do not bring in guests, friends, or family that you are visiting in the area. 

Guests will be required to complete a registration form upon check-in. 

A Government-issued valid ID proof is needed for booking and check-in.

Terms Of Use

Please read the following Terms and Conditions of Use carefully before using or obtaining any products, services, materials, information on Riverview House Younghusband website or associated businesses. By accessing Riverview House Younghusband website or associated businesses, you agree to accept, without limitation or qualification, all these Terms and Conditions of Use. If you do not accept these Terms and Conditions of Use, please exit on Riverview House Younghusband website immediately.

Accommodation Terms & Conditions

Terms and Conditions incorporate the basis upon which accommodation reservations are accepted by Riverview House Younghusband. All registered guests must be a minimum of 18 years of age. All bookings made directly or via participating websites or travel agents with Riverview House Younghusband are made subject to these terms and conditions. The person making the booking will be deemed to have accepted these terms and conditions on behalf of the guest who will be staying. It is the booker’s responsibility to ensure these terms and conditions are passed onto the person or person’s staying. For the comfort of all our guests, we ask that noise is kept to a minimum so everyone can enjoy a peaceful and comfortable stay. Any in-house guest, who wish to invite visitors must have the agreement from the hosts of Riverview House Younghusband and they must vacate the premise by 10:00PM (22:00). Please also extend this courtesy to our neighbours when entering and exiting Riverview House Younghusband.

Quotes

Rates and room availability is subject to change daily. All group rates and room types are quoted based on availability as of the time and date quoted. Riverview House Younghusband is not at liberty to match any verbal quotes should they not be compliant with our tariff structure. Quoted rates do not include transport to or from the property or items of a personal nature including but not limited to meals, laundry, room service, tours and transfers unless otherwise indicated in writing.

Prepaid Bookings

For all bookings made under our online pre-payment option, bookings will be subject to payment immediately upon booking. These bookings are non-refundable, non-transferable and dates cannot be amended. During special events or over peak seasons Riverview House Younghusband may ask for prepayment or a deposit to secure bookings. Any amendments to our regular booking terms including payment and cancellation will be communicated to the guest at the time of booking and subsequently will be emailed through within a booking confirmation.

Rates

All rates sold are in Australian dollars and include Government goods and taxes (GST). Rates are based on twin share occupancy and are sold on a per room, per night basis. Riverview House Younghusband reserve the right to amend rates that have been displayed at an incorrect value due to human or automatic distribution errors. Special rates for bookings sold for a minimum night’s stay will be void should the booking be changed to a lesser number of nights. The available rate will then revert to the advertised nightly rate at that time.

Cancellations & No Shows

Riverview House Younghusband cancellation policy requires any cancellations or amendments be made prior to 2pm (Adelaide time), one (1) day prior to arrival to avoid penalty. Any cancellations within the 24 hours prior to arrival are subject to one (1) full night’s accommodation charge. For cancellations and no shows inside 24 hours, where pre-payments were made, all funds will be forfeited. During high demand and special event periods extended cancellation policies may apply. No Show bookings will incur the first night’s accommodation charge. Riverview House Younghusband will attempt to contact all no show bookings however if we are unable to make contact with the guest(s) within a reasonable time frame, the remainder of their stay will be cancelled.

Reservation Process

When making a reservation, Riverview House Younghusband reserve the right to acquire the following personal information relating to the future guest and the booker.
– Guest(s) full name(s)
– Contact number
– Email address
– A valid credit card number to guarantee the reservation (incl. exp, ccv and card holder name) – Booker name & contact number
– Company organisation or government department details
Bookings will only be deemed as guaranteed with a valid credit card, deposit or chargeback authorisation. Confirmations will be provided wherever possible for all bookings outlining our Terms & Conditions. Rates are subject to change if any details relating to your booking are amended, for example your dates of stay, your room type or the number of persons staying under your booking. Bookings which are quoted based on a minimum number of nights will be subject to a rate change should the number of nights decrease. A change of date for existing bookings can be amended free of charge and subject to availability provided it is outside 24 hours prior to the date of arrival. Amendments requested inside 24 hours will be subject to a cancellation fee. Riverview House Younghusband reserve the right to process payment against a guest credit card up to 48 hours prior to arrival should the booking be considered a no-show risk. This includes but is not limited to: a booking made more than 30 days prior to arrival with no subsequent contact or confirmation made.

Eligibility For Rates

Corporate rooms rates are valid for those guests travelling for business and paying with a valid business credit card. Government room rates are valid for guests travelling on behalf of the Australian government and paying with a valid government credit card. Riverview House Younghusband reserves the right to request valid corporate or government identification to verify eligibility for corporate/government rates.

3rd Party Credit Card Authorisation

A 3rd party credit card authority form is a written consent of costs that can be charged back to a nominated credit card or approved company account. Riverview House Younghusband require all 3rd party credit card forms to be received in writing prior to arrival. Should no authority be received in writing prior to check out, the registered guest will be held accountable to settle all charges at that time. Should a company credit card not cover ‘all’ charges then the registered guest is required to provide a credit card or bond to guarantee incidentals. Payment for all credit holders is strictly 7 days from invoice date. If a company is booking on behalf of an employee, then the company is required to send through either an authority form, purchase order or email that states the authorized charges associated with that guest. For authority forms that have been received after the guest’s departure and the guest has subsequently paid their own account on check out, Riverview House Younghusband will not refund and recharge a guest account.

3rd Party Booking Agents

It is the responsibility of the booker to ensure Riverview House Younghusband Terms and Conditions are communicated to the client. If you have booked via a 3rd party website, company, or travel agent, it is strongly recommended that you familiarize yourself with Riverview House Younghusband Terms and Conditions prior to your stay. Any cancellations or amendments to bookings made via a 3rd party website, company or travel agent must be made directly with the affiliate. The 3rd party will then advise Riverview House Younghusband. Riverview House Younghusband will not cancel or amend bookings without written notification from the 3rd party booking agent.

Arrival

Check-in time is from 2pm (14:00). Guests arriving earlier may be granted access prior to 2pm, subject to availability and at Riverview House Younghusband discretion. The registered guests(s) must complete the guest registration card on arrival and provide a method of payment for the room and/or incidentals. Riverview House Younghusband requires disclosure of all guest names staying in the room at the time of check in.

Departure

Check-out time is prior to 10am (10:00) – late check-out after this time may incur additional fees up until 12pm (12:00), thereafter an extra night’s charge may apply. Any late check out requests are subject to availability, arranged at Riverview House Younghusband discretion and are not guaranteed.

Credit Card Authorisation

The registered guest is required to provide a credit card pre-authorisation at check-in which provides authority for payment of accommodation and incidentals over the duration of the stay. The pre-authorisation process validates your credit card and provides an imprint of card details. The authorized amount will vary dependent on the card type and length of stay. Authorized amounts will appear as a pending charge on statements for a period of 7-10 business days depending on the guest’s bank or institution and will then disappear. This will not be visible as a charge and refund as it is a hold on funds only.

Photo Identification

Valid photo identification (ID) matching the name of the registered guest within the reservation must be presented at time of check-in. ID must be provided for all online bookings and vouchers being redeemed. This is required in order to verify your identity for Riverview House Younghusband security purposes and to protect the credit card holder. A valid Australian driver’s license, Australian issued Proof of Age Card or an International Passport are all acceptable forms of photo identification. This ID may be copied and securely stored as record that we have verified the registered guest. As per our privacy policy, any personal information collected will be securely stored.

Method Of Payment

Settlement of accounts must be made on check out. Riverview House Younghusband accept Visa, MasterCard, American Express, JCB, Apple Pay, Google Pay, Samsung Pay and EFTPOS (cheque & savings account). All amounts are charged in $AU (Australian Dollars). Credit cards used for payment (including incidentals) must be present on check-out by the cardholder. A credit / debit card transaction fee applies to all reservations paying via card of 2.5%. Riverview House Younghusband accept credit card payment over the phone, though must be presented on day of arrival or visit. Cheques are not accepted at Riverview House Younghusband. EFT transfers must be completed a minimum of 5 days prior to arrival for processing. Remittance must be sent to our accounts department to allow prompt allocation of funds. If the EFT transfer has not been cleared prior to your scheduled date of check-in, an alternative form of payment will be required. In the event that a guest fails to pay on request, any amount owing to Riverview House Younghusband, pursuant to the reservation and accommodation, reserves the right to deny access including to their room and belongings, and ask that they vacate the premises. If a guest departs without settling their account Riverview House Younghusband reserves the right to charge their card. Should the payment method decline, Riverview House Younghusband will attempt contact to seek alternative payment. Should payment not be provided within 24 hours, further action will then be taken, with collecting agencies.

Late Charges

Any additional undeclared purchases or delayed charges including food and beverages through late processing or non-disclosure, Riverview House Younghusband reserves the right to charge to the credit card provided on check in.

Car Parking

Riverview House Younghusband have allocated one (1) car park per room on the property’s private parking area. Parking spaces are not allocated or guaranteed, and guests agree to enter the car parking area at their own risk. Riverview House Younghusband do not accept any responsibility for damages or loss to property or property belonging to a third party within the grounds.

Internet

Riverview House Younghusband provide complimentary Wi-Fi for guests is available across the house, is protected by a password which can be obtained from the hosts of the house. Riverview House Younghusband do not accept responsibility for any service interruptions or faults beyond our control.

Extra Person Policy

Rooms are sold on a twin share basis; charges are applicable for additional guests. Extra person room rates will be charged daily on a bed and breakfast only basis unless otherwise arranged. Guests will automatically be charged a fee if extra people are deemed to be staying without prior consent. Riverview House Younghusband has strict maximum occupancy limits on their rooms.

Damages, Breakages & Additional Cleaning

The registered guest is responsible and will be held accountable for any breakages or damage incurred within their room or within the associated venue including those by third parties. Riverview House Younghusband reserves the right to process any additional charges incurred to the credit card provided at check in. Riverview House Younghusband reserve the right to on charge guests for additional cleaning should one of the following, but not limited to, occur:- Smoking in the room resulting in smoke residue on furnishings – Cleaning and/or replacement cost of soiled beds and/or linen – Vomit – Excessive rubbish – Spills or stains to carpet – Flooding of rooms from negligent activity – Damage caused by decorations or attachments – Use of glitter or confetti is not permitted – The use of cooking equipment in rooms is prohibited – Damage or removal of house property – Inappropriate use of house property resulting in damage.

Smoking Policy

Smoking is only permitted in designated smoking zones outside the house. A penalty fee of up to $200 will be charged to any guest found to have breached the no smoking rules of the property.

Riverview House Younghusband Kitchen

The main kitchen within the house of Riverview House Younghusband is out of bounds to guests or public and may not be used for personal cooking at any stage of your stay. Any guest/s found to be using the kitchen will be asked to vacate the area straight away, a penalty fee of $200 will be charged to any guest found to have breached this ruling. Ruling is set by the local council under the food safety act and regulations.

Eviction

Riverview House Younghusband may evict a guest or visitors at their discretion at any time should their behaviour or actions be the following (but not limited to); – Inappropriate or offensive behaviour- Intoxication – Overcrowding – when the number of persons in the room exceeds the capacity – Throwing of objects from decks or from windows – Physical or verbal abuse or assault towards house representatives or other guests – Wilful damage to Riverview House Younghusband – Any incident for which the police need to be called onto the premises – Any behaviour posing a safety threat to others – Ignoring requests to reduce excessive noise (music or other noise) Guests who are evicted from the house will be blacklisted from Riverview House Younghusband for a period of 2 years and the house may choose to notify the police.

Housekeeping Servicing

Riverview House Younghusband will have your room ready for your arrival and we will only enter your room for water bottle refills and milk refills during your stay. Your hosts are able to supply additional towels and amenities upon request. If you have any allergies, sensitivities or intolerance to, but not limited to: a particular fabric, material, cleaning product or food, it is the individuals responsibility to advise house management prior to arrival.

Child & Infant Policy

The house considers for the purpose of charging a child to be 12 years and under. Using existing bedding and when not exceeding the maximum occupancy for the given room type. Children and infants may not stay in any room without an accompanying parent or guardian. Additional charges will apply if extra beds or linen are required. These are charged at the extra person rate on a bed and breakfast room basis, unless otherwise stipulated. Riverview House Younghusband do not permit unaccompanied minors to stay in our room for safety reasons. Riverview House Younghusband do not accept any responsibility for injury caused by an unsupervised minor in the room, nor do we provide the service of supervising a minor during their stay. If a registered or non-registered guest is found to be under the age of sixteen (16-years) and is not accompanied by a parent or guardian Riverview House Younghusband may immediately cancel the booking and the full booking amount will be forfeited. If a person under the age of sixteen (16-years) who is not a registered guest is known to be staying alone in the room without a registered parent or guardian, they will be asked to leave, and the booking fee subsequently forfeited.

Photographs & Descriptions

Whilst care is taken to ensure that photos and description of our facilities and services is accurate, these are continually being changed, upgraded, and on occasion removed from service. If any feature or facility is essential to you in choosing a particular room, we highly recommend speaking to one of our reservation team who can assist in your decision-making process. Descriptions are based on information available at the time of publishing and may vary or change at any time. Maps and location photographs are shown for general information only and highlight places of interest in surrounding areas. Actual rooms occupied may vary in décor and inclusions from those shown in photographs. Riverview House Younghusband accept no responsibility for errors made in publications produced by 3rd parties.

Facilities

Riverview House Younghusband reserves the right to rename, close or alter the access, name, or opening hours of its facilities at any time without prior notification.

Security & Loss Prevention

Management and staff work hard to provide a safe and secure environment. We do everything possible to ensure a secure environment is maintained and we ask that our guests do also. Riverview House Younghusband take no responsibility for any personal possessions that are lost, stolen or misplaced whilst on the premises.

Lost Property

Lost property found on the premises is logged and kept in a secure location for a period of three (3) months. Thereafter items are either disposed of or donated to charity. Riverview House Younghusband accept no responsibility for contacting individuals in relation to lost property. Perishable items retrieved from rooms after check out are only held until close of business that day. Claimed items can be collected from the house with valid identification or alternatively the house can arrange postage on behalf of the guest at their expense. The house uses the service offered by Australia Post and pre-payment required including any surcharges. Riverview House Younghusband accepts no responsibility for items sent via post once the item has been delivered to the local post office.

Commission

Commission is payable to registered agents with a valid IATA number only as per the agreed amount at the time of booking. Travel Agents are required to invoice the Riverview House Younghusband direct for commission post stay. For pre-paid bookings the full room rate must be paid unless otherwise arranged for nett invoicing. Commission is not eligible for bookings made via a 3rd party website or for bookings made directly between the guest and Riverview House Younghusband. Commission is not payable on ancillary charges including meals. Commission requests must be invoiced in writing within 12 months of the date of stay or they will be considered null and void. Government rates are not commissionable.

Group Reservations

In addition to these here stated terms and conditions, group bookings are also subject to specific group terms and conditions which will be issued as part of the enquiry process. These additional terms must be agreed upon before group bookings are confirmed.

Group Cancellations

A valid credit card will be required to make any bookings at Riverview House Younghusband. In the event that you need to cancel the following fees are applicable;

  1. A group reservation may be cancelled free of charge, if the cancellation occurs more than thirty (30) days prior to arrival date of the booking.
  2. All cancellations received more than fifteen (15) days and less than twenty nine (29) days out from arrival, will be charged 10% of the overall booking, unless we fill the dates of equal or greater value, which therefore you won’t be charged.
  3. Any cancellations received more than seven (7) days and less than fourteen (14) days, will incur a 50% cancellation fee of the booking, unless we fill the dates of equal or great value.
  4. Any group booking cancellations receives less than the seven (7) days prior to arrival will incur a cancellation charge of 100% of the confirmed booking, unless the dates can be filled, which therefore will incur a 50% cancellation fee on the overall booking.
  5. Group bookings are transferable to another available date/s, this will incur a flat rate transfer fee of $100. Payable on the day transfer and subsequence transfer thereafter will incur an additional $75 fee payable on the day of you transferring your booking.
  6. Travel insurance is recommended in the event of medical treatment or cancellation coverage.

Contracted Rates

At times Riverview House Younghusband may enter into a written agreement with a company/organisation with specific negotiated rates. These rates will be honoured for the term of the agreement only and for business travel only, personal stays will not be accepted under contracted rates. If a person or representative of a company or organisation purposely books confidential contracted rates for any purpose other than the arranged, Riverview House Younghusband reserves the right to terminate the contract immediately.

Gift Vouchers

Gift vouchers are valid for twelve months from date of purchase, are non-refundable and unable to exchange for cash.

Pet Policy

Riverview House Younghusband do permit animals on premises at any time. Though if a pet is to stay or visit it must be registered with your booking and on a pet rate plan is associated with your booking. All dogs must be under 12kg to stay at Riverview House Younghusband. Dogs are required to be harnessed in public areas. Please advise ahead of time if you will be travelling with a Dog. Should animals be found in rooms or on the premises, guests will be asked to leave or penalty of pet boarding plus admin fee charged.

Third Party Products & Services

Third party products and/or services are sometimes sold together with accommodation provided by Riverview House Younghusband. In such circumstances, the third party is entirely responsible for supplying the products or services to the guest. Riverview House Younghusband are not liable for any failure by the third party to provide the products or services, nor for any act, error, omission, default, or negligence of the third party. All third-party coupons, vouchers, receipts and tickets are issued subject to the terms and conditions specified by those third parties. Riverview House Younghusband do not warrant the accuracy of any information, statements or representations made by third parties.

Use of Information

By staying at Riverview House Younghusband, you consent and authorize the house to collect, use and disclose your personal information for the purposes of administering and providing you with services associated with your booking. This consent maybe used for the purpose of informing you about offers and promotions which relate to Riverview House Younghusband related bodies, corporate or participating properties. Riverview House Younghusband will not disclose any information you have provided to us in confidence or to any person other than a related body corporate without your prior written consent.

Disclosure

We do our best to ensure reservation arrangements are satisfactory, however, Riverview House Younghusband do not accept any liability for any loss financial or otherwise, travel delay, injury, damage, additional expenses or inconvenience caused directly or indirectly by any events which are beyond our control. These include, but not limited to, flight delays or cancellations, civil disturbance, defects in vehicles, strikes, theft, acts of terrorism, natural disaster, war, fire, floods, acts of God, acts of Government or of any other authorities, changes to Government regulations, accident to or failure of machinery or equipment, maintenance requirements or industrial action.

Eviction

Riverview House Younghusband may evict a guest or visitors at their discretion at any time should their behaviour or actions be the following (but not limited to); – Inappropriate or offensive behaviour- Intoxication – Overcrowding – when the number of persons in the room – Physical or verbal abuse or assault towards host representatives or other guests- Wilful damage to Riverview House Younghusband – Any incident for which the police need to be called onto the premises- Any behaviour posing a safety threat to others- Ignoring requests to reduce excessive noise (music or other noise) Guests who are evicted from the hotel will be blacklisted from Riverview House Younghusband for a period of 2 years and the house may choose to notify the police